Monday, October 20, 2025

Support

Contacting the d-basics Service Desk

You can reach the d-basics service desk by phone at +31 76 523 90 40 (standard call charges apply). Support is available in Dutch, English, French and German on Dutch working days, between 08:30 and 17:00 CET.

Online support software

Online support provides a quick and secure way for the d-basics Service Desk to assist customers. During a support session, our team can connect to your computer and, if necessary, take temporary control to check and adjust d-basics settings (only allow this when asked for by the d-basics servicedesk)

launch ISL Light

The online support software establishes a secure connection to your computer, and you maintain full control over all actions performed during the support session.

Legacy downloads

Click on links below to download the latest version of d-basics Creditline.

Remote Collector

With d-basics Collector v2, a new option called Remote Collector has been introduced. This feature allows the d-basics Service Desk to establish a secure connection to the Collector software installed in client environments. Remote Collector simplifies handling service requests and accelerates software development tasks by enabling direct access without requiring client-side intervention.

Capabilities

Remote Collector provides the following capabilities:

Securely connect to the d-basics Collector software installed in the client’s environment
Adjust and manage Collector settings remotely
Execute key actions such as import, validation, and export
View processing details and logs for troubleshooting and optimization
Test configuration changes and software improvements

Advantages

Remote Collector offers the following benefits:

d-basics Service Desk can connect to Collector without requiring client assistance
The client can continue using the computer while Remote Collector is active
No need to provide test data to the Service Desk
Service requests are processed faster and more efficiently

Client Approval Required

A remote connection to d-basics Collector can only be established after the client approves a connection request.

The request is sent by email and can be approved by clicking an approval link (login to d-basics portal required).

Approvals are time-limited. Once expired, a new request must be approved before reconnecting.